Return and Exchange Policy
Return Policy
At Jabra Bath, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied with your product, we offer the following return policy:
Eligibility for Return:
- Returns are accepted within 7 days of receiving the product.
- The product must be unused, in its original condition, and with all original packaging, tags, and accessories.
- The product should not be altered or damaged.
How to Initiate a Return:
- To initiate a return, please contact our customer support team within 7 days of receiving the product at +91 85953 76348 or email us at jabrabath@gmail.com.
- Provide your order number, reason for the return, and photos (if applicable) of the product.
Return Process:
- Once we approve the return request, you will be given instructions for sending the product back to us. The return shipping cost will be the responsibility of the customer unless the item is defective or damaged.
- Upon receiving the returned item, we will inspect it, and if eligible, we will process your refund within 7-10 business days to your original payment method.
Non-Returnable Items:
- Used or altered products.
- Products marked as non-returnable or final sale.
- Sale or promotional items.
Exchange Policy
We understand that sometimes you may need to exchange a product for a different size, color, or style. Our exchange policy allows for exchanges under the following conditions:
Eligibility for Exchange:
- Exchange requests must be made within 7 days from the date of receiving the product.
- The product must be in new, unused condition with all original packaging, tags, and accessories.
How to Initiate an Exchange:
- To request an exchange, please contact our customer support team at +91 85953 76348 or email us at jabrabath@gmail.com.
- Provide your order number, details of the item you wish to exchange, and the reason for the exchange.
Exchange Process:
- Upon approval of your exchange request, you will receive instructions on how to return the original item and receive the replacement product.
- If the exchange involves a price difference, we will inform you about any additional payment or refund due.
Shipping for Exchange:
- Customers are responsible for return shipping costs unless the product is defective or damaged.
- In the case of an exchange, we will cover the shipping cost for sending the replacement item.
Damaged or Defective Products
If you receive a product that is damaged or defective, please follow these steps:
- Contact our customer support team immediately at +91 85953 76348 or jabrabath@gmail.com within 3 days of receiving the damaged or defective product.
- Provide photos of the damage or defect along with your order details.
- Once confirmed, we will offer either a full refund or a replacement, and return shipping costs will be covered by us.
How to Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please don’t hesitate to contact us:
- Phone: +91 85953 76348
- Email: jabrabath@gmail.com